ANNUAL GENERAL MEETING 2003

Our customers are more satisfied 10 High levels of customer satisfaction for our Corporate Banking business 10 Customer satisfaction with branch increasing Personal Rural 9 11 2002 2003 9 8 7 6 5 8 7 6 5 4 4 ANZ Peer 1 Peer 2 Peer 3 Mar-02 Sep-02 Mar-03 Sep-03 ANZ *Score out of 10: Source - Roberts Research

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