Investor Presentaiton
5. Grievance Redress
Citizen needs to have a recourse to
•
Raise grievance regarding incompleteness of data or incorrect data in
Kutumba
A mechanism to notify competent authorities about instances of
misconduct and failures in the delivery of the promised benefit
Integrated Public Grievance Redressal System (iPGRS)
Centralised platform with online and call centre features
.
•
•
Has mapped grievances to Last mile functionary in each department.
Specified timelines for Redressal of grievance
Grievance closed only on confirmation from the citizen who has raised
the same
Kutumba on boarded on existing iPGRS system for grievance
redress
21/03/22
1902
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ಜನಸ್ಪಂದನ - ಏಕೀಕೃತ ಕುಂದುಕೊರತೆಗಳ ನಿವಾರಣ ವ್ಯವಸ್ಥೆಗೆ
ಸ್ವಾಗತ
ನಿಮ್ಮ ಕುಂದುಕೊರತೆಯನ್ನು ನೊಂದಾಯಿಸಲು
6
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