Investor Presentation
Update on Spruce's Three Core Pillars
Purpose Driven Focus, Delivering on Customer, Sustainability and Financial Goals
1.
2.
3.
Ensure an Industry Leading Customer Experience
A.
Customer Satisfaction Score (CSAT) improved from 54% in 1Q'22 to 81% in 4Q'22
B. Ongoing upgrades: Added 'Service by Chat' and 'Single Sign-in Customer Portal' since 3Q'22
A.
Deliver Operational Excellence in Producing Clean Power for Customers and Communities
In 4Q'22, our owned systems generated 76,000 MWh
B. Our performance ratio in 2022 was 97% and our weather adjusted performance ratio was 101%
Execute on Our Growth Strategy
A.
B.
Acquired the Spruce Power 4 Portfolio on March 23, 2023, adding approximately 22,500
customers, and taking projected annual customer billings to over $100 million
Completed four tax equity buyouts in 4Q'22, adding approximately $1.0mm in annual portfolio
EBITDA
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