Freshworks Investor Day Presentation Deck

GAAP to non-GAAP Reconciliations Cost of revenue ($ in millions) GAAP cost of revenue Less: stock-based compensation expense - employee awards Less: employer taxes and employee stock transactions Less: amortization of acquired intangibles Non-GAAP cost of revenue GAAP cost of revenue as a percentage of revenue Non-GAAP cost of revenue as a percentage of revenue freshworks 2019 $36.5 (1.2) $35.3 21% 20% Note: Numbers rounded for presentation purposes and may not foot. 2020 $52.5 (3.9) $48.6 21% 19% 2021 $78.0 (5.6) (0.3) (3.9) $68.2 21% 18% 2022 $95.8 (7.0) - (1.2) $87.5 19% 18% H1-23 $50.1 (3.4) (0.1) (0.2) $46.4 18% 16% Ⓒ2023 Freshworks Inc. All rights reserved. 120

View entire presentation