Freshworks Investor Day Presentation Deck

2026 Model leads to FCF margin of 20%+ freshworks Revenue Growth Non-GAAP Gross Margin R&D As a % of Revenue S&M As a % of Revenue G&A As a % of Revenue Operating Margin Free Cash Flow Margin GAAP Operating Margin 2023 19% 83% 18% 49% 11% 5% 10% (33%) 2026 20-22% 83% 17% 37-39% 9% 18-20% 20-22% 0% Notes: 2023 figures are based on the midpoint of Freshworks full year 2023 financial estimates. See Appendix for reconciliation of all GAAP to Non-GAAP financial measures. Ⓒ2023 Freshworks Inc. All rights reserved. 111

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