Verint SPAC Presentation Deck
Customer Value
Financial Services
FUNCTION: Contact Center
OBJECTIVE: Improve quality and
consistency of customer experience
VERINT SOLUTION
Deployed Verint Hybrid
Workforce Engagement
solution to automatically capture
and analyze interactions and
recommend next best actions in
real-time
Ensured adherence to processes
across millions of interactions to
improve operational efficiencies
Healthcare
FUNCTION: Digital Operations
OBJECTIVE: Elevate customer
experience and build loyalty in
competitive pharmaceutical market
VERINT SOLUTION
Deployed Verint Automated
Self Service solution to
automatically answer patient's
medical questions intelligently
Provided a better patient
experience and elevated patient
relationship without adding
headcount
Retail
FUNCTION: Marketing
OBJECTIVE: Leverage the voice-
of-the-customer to increase
revenue on their digital assets
VERINT SOLUTION
Deployed Verint Voice-of-the-
Customer Insights solution to
transform digital interactions into
valuable insights to automatically
identify lost revenue
opportunities
Improved digital customer
journeys to increase purchases
and drive revenue
Telecom
FUNCTION: Compliance
OBJECTIVE: Ensure customer
data protection and avoid penalties
VERINT SOLUTION
Deployed Verint Fraud and
Compliance solution to
automatically evaluate 10
million+ customer interactions
per year to detect compliance
issues
Enabled analysis of 100% of
interactions without additional
headcount - prior manual
method only covered 3% of
interactions and created
significant financial exposure
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