Verint SPAC Presentation Deck slide image

Verint SPAC Presentation Deck

Customer Value Financial Services FUNCTION: Contact Center OBJECTIVE: Improve quality and consistency of customer experience VERINT SOLUTION Deployed Verint Hybrid Workforce Engagement solution to automatically capture and analyze interactions and recommend next best actions in real-time Ensured adherence to processes across millions of interactions to improve operational efficiencies Healthcare FUNCTION: Digital Operations OBJECTIVE: Elevate customer experience and build loyalty in competitive pharmaceutical market VERINT SOLUTION Deployed Verint Automated Self Service solution to automatically answer patient's medical questions intelligently Provided a better patient experience and elevated patient relationship without adding headcount Retail FUNCTION: Marketing OBJECTIVE: Leverage the voice- of-the-customer to increase revenue on their digital assets VERINT SOLUTION Deployed Verint Voice-of-the- Customer Insights solution to transform digital interactions into valuable insights to automatically identify lost revenue opportunities Improved digital customer journeys to increase purchases and drive revenue Telecom FUNCTION: Compliance OBJECTIVE: Ensure customer data protection and avoid penalties VERINT SOLUTION Deployed Verint Fraud and Compliance solution to automatically evaluate 10 million+ customer interactions per year to detect compliance issues Enabled analysis of 100% of interactions without additional headcount - prior manual method only covered 3% of interactions and created significant financial exposure 9
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