Investor Presentaiton
Group Financial Results for the year ended 31 December 2020
Organizational resilience & ESG agenda: ESG Performance
Environmental
"
1.35 mn kWh
of energy savings
€0.6 m n
investment in energy-saving
1,929 tones
paper recycled
People
>3,500
employees
>57 ths
hours of training conducted
95%
of employees received feedback
during interim performance
assessments
Social
2,332
cancer patients treated at the Bank
of Cyprus Oncology Centre
€285k
raised for the Cyprus Anti-Cancer
Society
c. €70 m n
cumulative investment for the Bank of
Cyprus Oncology Centre
Responsible services
☑ O
€5.9 bn
loans (>25k customers) under
payment holiday expired
Governance
33%
of the board of directors are female
48
internal audits finalised
3,813
customer relationships suspended
for compliance reasons
#SupportCy¹ Network Initiative
€302k
contributions to education
c. €1.4 bn
new lending for FY2020
84%
of total transactions are through digital
channels
€116k
contributions to health
services
€191k
contributions to welfare
75%
of customers are digitally engaged
Data for the period 1 January 2020 to 31 December 2020
1) #SupportCY is a network of 93 companies and NGOs, initiated by Bank of Cyprus, during March 2020, with the aim to support the public services performing frontline duties during the Pandemic and the Society, in general
Bank of Cyprus Holdings
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