1Q 2023 Investor Presentation
Retail
Focus on building two customer franchises
Focus to date
Wealth Segments
Acquisition focused on
classic segments
Future
Focus
Gold, Platinum, Diamond,
and Private segment
customers driving
majority of deposits
Digital capabilities to
acquire customers
Digitally-savvy
Affluent and HNW
2
Digitally-savvy
3
Youth
مصرف الإنماء
alinma bank
Customer experience
and operational
excellence
Alinma
Retail Vision
Experienced professionals
and self-employed Saudis
35-50 year-old
customers in the wealth
segment
Young Saudi professionals
and University students
18-35 year-old customers
in the wealth segment
Drive growth in deposits
Drive growth in Financing
Reinvent the experience
and improve multi-
channel delivery
Enhance experience
around digital journeys
and in-branch services
Elevate customer
engagement through
tailored services and
products
"Be the most digitally
advanced, fastest, and
most convenient Retail
Bank in KSA"
Launch of New Tailored Products
Initiatives Completed to
Date:
Key
Achievements
12/18 initiatives completed
1Q 2023
Launched
Launched
new Personal commodity
67%
Finance
based "Equity
Product
Release"
Launched
Off-plan
commodity
product
1Q 2023 INVESTOR PRESENTATION
"Against
Portfolio"
New Operating Models and Effective Processes
Continue
Implementation of
branches merger
plans
Implemented a revamped
loyalty program "Akthar"
with many enhanced
features & new
redemption options
Distribution Expansion
Expansion of
TCR machine
installations
10
Merged
branches
2
New
Private
Centres
11/48View entire presentation