Investor Presentaiton
THE
NORTHWEST
1. COVID-19 Impact
COMPANY
Other C-19 impacts on our business:
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•
·
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Order Fulfillment 1.0 – stores are offering online / phone ordering with
pick-up or delivery service for vulnerable customer groups
Order Fulfillment 2.0 - where in-store shopping is no longer feasible or
online exceeds capacity, stores will convert to dark store / micro fulfillment
centres
Order Fulfillment 3.0 - where staffing availability or other factors prevent
effective store order fulfillment, orders will be filled from regional centres
(Anchorage, Edmonton, Winnipeg, Montreal)
Key Risks:
difficulty modelling the timing, degree and distribution of C-19 incidence.
severities across the locations we serve
staffing up to meet higher sales demands and to relieve or replace
store and distribution roles
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