Investor Presentaiton
Forward Looking Statements
future credit performance, the level of future delinquency, reserve and write-off rates and the amount and timing of future reserve builds and releases, which
will depend in part on macroeconomic factors such as unemployment rates, GDP and the volume of bankruptcies; the ability and willingness of Card
Members to pay amounts owed to the company; changes in consumer behavior that affect loan and receivable balances (such as paydown and revolve
rates); the credit profiles of new customers acquired; the enrollment in, and effectiveness of, financial relief programs and the performance of accounts as
they exit from such programs; collections capabilities and recoveries of previously written-off loans and receivables; and governmental actions providing
forms of relief with respect to certain loans and fees, and the termination of such actions;
the actual amount to be spent on Card Member rewards and services and business development, and the relationship of these variable customer
engagement costs to revenues, which could be impacted by continued changes in macroeconomic conditions and Card Member behavior as it relates to
their spending patterns (including the level of spend in bonus categories), the redemption of rewards and offers (including travel redemptions) and usage of
travel-related benefits; the costs related to reward point redemptions; further enhancements to product benefits to make them attractive to Card Members
and prospective customers, potentially in a manner that is not cost effective; new and renegotiated contractual obligations with business partners; and the
pace and cost of the expansion of the company's global lounge collection;
the actual amount the company spends on marketing in 2023 and beyond, which will be based in part on continued changes in the macroeconomic and
competitive environment and business performance; management's decisions regarding the timing of spending on marketing and the effectiveness of
management's investment optimization process, management's identification and assessment of attractive investment opportunities and the receptivity of
Card Members and prospective customers to advertising and customer acquisition initiatives; the company's ability to realize marketing efficiencies,
optimize investment spending and drive increases in revenue; and the company's ability to balance expense control and investments in the business;
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