Healthier, Longer, Better Lives

Compelling Propositions AIA's Differentiated Regional Health and Wellness Ecosystem AIA Vitality A Λ Core platform for engagement and positive behaviour change $1.2b VONB from integrated products (1) 10m health assessments 4m mental health assessments 800k workouts a day 73% unhealthy to healthy glucose levels PREVENT Personalised wellness Risk assessment content Nutrition programmes Fitness programmes Preventative screenings DIAGNOSE AIA Al-symptoms checker & triage Telemedicine and Local Health Networks Leading domestic health networks across the region 6 markets live with telemedicine >10k hospitals and clinics, with preferential rates & direct billing Integrating with H&W content, appointment bookings and other H&W services Teleconsultation Personal Case Management Access to leading global specialists for medical advice 8 markets live 23% diagnosis change 62% refined treatment plan 93% customer satisfaction rate Note: (1) VONB from products integrated with AIA Vitality from 2018 to 2020 10 Biomarker measurement PREDICT Wellness community Home-based care Rehabilitation Chronic disease management RECOVER Managed Care Health concierge Medical second opinion TREAT AIA Regional Health Passport Top-tier international hospitals with cross-border cashless service 5 markets live Top 100 upper-tier hospitals in Asia Leading US and European hospitals 10k providers globally 38

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