South Africa Highlights

Big Data & Al | Monetisation momentum Data-driven organisation with 150 data scientists and engineers Data monetisation 1 CVM enabled >80% of bundles in VSA personalised Intelligent Automation 4 Credit Scoring 2 Capex Optimisation 3 Credit scorecards Safaricom live. VSA, Les, Moz ready Risk Management Smart capex R1 billion of efficiency + QoS optimisation Customer 360 5 6 Live in 6 markets Cost savings and revenue protection 2 million hours saved Fraud 800k calls blocked by ML in IVR & Tobi Customers features 10 000 in South Africa, 3 000 in IB and 8 000 in Safaricom 010 101010100010101 O

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