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Investor Presentaiton

Digital Reliability/Customer Centricity Metrics tracking well with continued focus on improving digital and operational resiliency Clicks & Bizchannel Technology & Operational Investments Vision To be the leading focused ASEAN bark Strategic Themes Digital % Availability Technology Capex (RM'mil) Country FY20 FY21 FY21 Target FY20 FY21 YOY 1,200 Digital Transactions ('mil)(3) 428 607 42% CIMB Clicks 763 805 % Digital Clicks 98.26% 99.25% 98.75% 59% 71% 12% Transactions Octo Clicks and Mobile Clicks 99.02% 99.72% 98.75% 98.84% 99.51% 98.84% FY20 FY21 YOY Thai Digital App 97.49% 98.75% 97.80% FY20 FY21 FY22 Planned Bizchannel Bizchannel 99.76% 99.99% 99.75% Bizchannel 99.31% 99.93% 98.25% Bizchannel 99.97% 100.00% 99.75% Bizchannel 99.99% 99.87% 99.75% Σ Sustained tech and operational investments to focus on infrastructure reliability, and service platforms (new) Clicks & Bizchannel) FY22 planned expenditure of RM 1.2 bil to further digitise and improve technology and operational resiliency. Notes: (1) Infrastructure Resiliency includes spending on IT Security/ Cybersecurity, IT Sustainability, and Technology Refresh; (2) Compliance - Audit and Risk includes spending on Audit and Risk; (3) Digital Transactions refers to Clicks transactions only; Digital Transactions ('mil)(3) 74 133 80% % Digital 29% 46% 18% Transactions 25
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