Investor Presentaiton
Digital Reliability/Customer Centricity
Metrics tracking well with continued focus on improving digital and operational resiliency
Clicks & Bizchannel
Technology & Operational Investments
Vision
To be the leading focused ASEAN bark
Strategic Themes
Digital
% Availability
Technology Capex
(RM'mil)
Country
FY20 FY21
FY21
Target
FY20
FY21
YOY
1,200
Digital Transactions
('mil)(3)
428
607
42%
CIMB Clicks
763
805
% Digital
Clicks
98.26% 99.25% 98.75%
59%
71%
12%
Transactions
Octo Clicks
and Mobile
Clicks
99.02% 99.72% 98.75%
98.84% 99.51% 98.84%
FY20 FY21
YOY
Thai Digital
App
97.49% 98.75% 97.80%
FY20
FY21
FY22
Planned
Bizchannel
Bizchannel 99.76% 99.99% 99.75%
Bizchannel
99.31% 99.93% 98.25%
Bizchannel 99.97% 100.00% 99.75%
Bizchannel
99.99% 99.87% 99.75%
Σ
Sustained tech and operational
investments to focus on infrastructure
reliability, and service platforms (new)
Clicks & Bizchannel)
FY22 planned expenditure of RM 1.2 bil to
further digitise and improve technology
and operational resiliency.
Notes: (1) Infrastructure Resiliency includes spending on IT Security/ Cybersecurity, IT Sustainability, and Technology Refresh;
(2) Compliance - Audit and Risk includes spending on Audit and Risk;
(3) Digital Transactions refers to Clicks transactions only;
Digital Transactions
('mil)(3)
74
133
80%
% Digital
29%
46%
18%
Transactions
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