2014 Financial and Corporate Responsibility Report
Product responsibility
Indicador
PR2
Total number of
incidents of
non-compliance with
regulations and
voluntary codes
concerning the health
and safety impacts of
products and
services during their
life cycle, by type of
outcomes.
PR3
Type of product and
service information
required by the
organization's
procedures for
product and service.
information and
labeling, and
percentage of
significant product
and service
such information
requirements
Content
Total health and safety
incidents
Fines or sanctions
Warnings
Non-compliance of voluntary
codes
Visits from sanitary authority
(Federal Bureau of Consumer
Interests Profeco)
Withdrawal orders
Expiration date withdrawall
order
Information and Labeling
requirements
2013 Mexico
2013 CAM
2014 Mexico
20
The Secretary of Health imposed 16
fines, and the Consumer Protection
Agency, 151.
The Secretary of Health issued 16
warnings.
Out of 3,345: 2,239 were carried out by
the Secretary of Health, and 1,106 by the
Consumer Protection Agency
58:21 were ordered by Secretary of Health
and 37 Consumer Protection Agency.
20: 6 of which were carried out by the
Secretary of Health, and 14, by the
Consumer Protection Agency.
Content origin of products
and services.
Yes
Contents, specially regarding
substances that could have
evironmental or social
impacts.
None, because we take special care in
our private labels so that they do not
generate neither environmental nor social
impact.
Yes
categories subject to
Safety instructions in
products or services.
Elimination of the product, and
environmental or social impact.
Yes
Others
Private label domestic products labeling
undergo a review and validation process
by the Legal department. Throughout
2013, the Legal department analyzed 609
labels of private-labeled food, general
merchandise and drugs. The Strategic
Brand department had Bufete en
Comercio Exterior y Normalización, S.A.
de C.V. review 429 labels of various private
label products.
• Commercial agreements with
suppliers include obligations to
comply with regulations.
Corporate Quality performs random
inspections of private label products
located at DCs to validate labeling
information.
100% of private label products
labeling must be validated by internal
areas of the company or credited
verification units.
NA
• Several product categories such as
food, cosmetics, toys, pharmaceuticals,
textiles and others require specific
requirements of regional law or
countries.
Compliance monitoring/advice/
ongoing training to areas to achieve
100% compliance. We have developed
several verification Guide to minimize
default risk and labels ideal models
oriented towards internal and external
compliance. 100 % Imported goods are
supported to process General and toys
reviewing/validating gear labels to
ensure full compliance.
Requirements not ask origin of the
components of the product but in
general.
• Act as some countries call GT and CR
declare content of substances such as
lead and bisphenol and even prohibit
their use.
• Safe use of the product itself must be
declared using instructions and hazard
warnings on consumer products that
require it.
•
Method of disposal is not required as
part of the labeling.
Other refers to specific performance
requirements of law as product
category.
Private label products comply 100%.
2014 CAM
24
The Secretary of Health imposed 25
fines, and the Consumer Protection
Agency, 196.
The Secretary of Health issued 18
warnings.
0
Out of 4,543: 3,166 were carried out by the
Secretary of Health, and 1,377 by the
Consumer Protection Agency.
Yes
46: 33 were ordered by Secretary of
Health and 16 Consumer Protection.
24: 8 of which were carried out by the
Secretary of Health, and 16, by the
Consumer Protection Agency.
None, because we take special care in our
private labels so that they do not generate
neither environmental nor social impact.
Yes
Yes
Private label domestic products labeling
undergo a review and validation process by
the Legal department. Throughout 2014,
the Legal department analyzed 910 labels
of private-labeled food, general
merchandise and drugs. The Strategic
Brand department had Bufete en Comercio
Exterior y Normalización, S.A. de C.V.
review 462 labels of various private label
products.
• Commercial agreements with suppliers
include obligations to comply with
regulations.
• Corporate Quality performs random
inspections of private label products
located at DCs to validate labeling
information.
100% of private label products labeling
must be validated by internal areas of the
company or credited verification units.
846 visits from Health authorities. 637
visits from consumer protection
authorities.
Information and labeling requirements
are the same mentioned in 2013
column. In 2014 Compliance followed
through on the monitoring, advice,
and training regarding labeling
requirements by product category and
by country on relevant areas including
strategic brands.
Global Sourcing Team in Mexico was
trained and certified onToy and GM
Labeling; review and validation of
labels was supported 100% as
Commercial CAM is being certified.
• New tools were developed to check
labeling and ideal label models.
In order to garantee external
compliance, SME suppliers were
trained in GT and we supported the
updating of the document on
Acceptance and Rejection Specs
from DCs, Groceries and
Consumables (Regional).
Regarding Sanitary Registration, we
followed up on theTop5 Supplier
Updating Plan to guarantee effective
response to all suppiers.
2014 Financial and
Corporate Responsibility Report
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