Investor Presentaiton

Further development of new products and services Liberalised business: Supply 1 2 EM 3 endesa 4 B2C (<50,000 kWh/year) VAS portfolio ■ Energy related maintenance services Equipment solutions 98 ■ Insurance/Financed products € ■ Connected home products 222 Gross margin (€m) VAS Action Plan 65 2013 B2B (>50,000 kWh/year) ■ Electric & gas projects Energy efficiency solutions (ESCO model) ■ Monitoring, control and energy consultancy ■ Maintenance services Key actions A Significant increase expected Development of new products portfolio (ESCO Model) Further development of existing services Monitoring and control services deployment Potential non-organic growth 61

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