Credit Investor Presentation 2020/21

AMP7: Customer commitments: Outcome Delivery Incentives (ODIs) 7 comparative -£252m to +£128m Measuring against the sector with comparative targets 46 commitments across our full end to end service delivering the outcomes that are important to customers with rewards available in all areas 5 Common -£69m to +£31m 27 Bespoke ODI -£214m to +£249m Measuring against the sector with rewards based on company specific targets Unique to us offering outperformance opportunities where we truly deliver what matters to our customers 7 Reputational No financial incentive United Utilities • Credit Investor presentation • 36

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