RBL Bank Financial Performance Update

Digital Servicing Channels • • Mobile Banking MyCard Net Banking (4.2) users 10.8L 92% Android users users 47 L Active 85% users 4.42L 60% 25% 15% A (4) • • Converting credit card transactions into EMIS • Omni Channel with Mobile app Segmented approach 60+ products & services 72% penetration into base • Collaboration with multiple vendors • 83% regular users • Behaviour based Risk management • Integrated portal for corporates users 24L Whatsapp conversations •10 services (primarily queries) • Express channel • 40% penetration into base > 15 M apno ka bank | RBL Bank SMS Banking queries > 1.1 M Let's chat... Chatbot users 0.72L • 21 services (primarily queries) • • Financial Inclusion Services accessible across country without Internet connectivity 98% accuracy 1.95 mins chat duration • Available on all channels queries > 2.1 M 46

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