Investor Presentaiton

Social - Our Customers and Communities Customer Service We are focused on delivering reliability, dependability, low prices and exceptional service to our customers. We are committed to providing innovative solutions that our customers want and need. Affordable, Clean and Reliable Energy We focus on making sure we deliver exceptional service while keeping costs low. Our customers' energy rates are well below the U.S. average The global pandemic underscored the sensitivity our customers have to energy costs and the need for reliable service. We are optimizing our business to control costs without sacrifice to exceptional customer service Partnering in Our Communities Berkshire Hathaway Energy has a long history of supporting our communities with our time and talent, as well as making an impact through community giving While 2020 presented challenges to in-person volunteer programs, collectively our businesses and employees logged more than 34,000 hours in volunteer time and found new ways to volunteer, including a socially distanced blood drive Meeting our communities' basic needs was a significant priority in 2020 and our community giving focused on supporting critical community-based organizations to help our most vulnerable neighbors address food insecurity. Our community contributions included approximately $23 million to organizations throughout the communities we serve We are a founding partner of the American Council on Renewable Energy's Accelerate program, helping improve diversity, equity and inclusion within the renewable energy sector and reduce barriers for participants from underrepresented groups 34

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