ESG Highlights Q4 FY23

Digital Strategy at IndusInd continues to drive impact across 3 primary Business Objectives Digital transaction intensity continues to grow and more and more of existing business moving digital 2 Drive Superior Customer Experience and Engagement 93% of transactions processed digitally 30% YoY growth in IndusMobile MAU* 60% YoY growth in mobile txn. volumes 66% YoY growth in IndusAssist MAU 30% QoQ growth in IndusMerchant Solutions MAU །། 76% of service requests processed digitally IndusMobile App Rating 4.2# & 4.5# 88% YoY growth (Q4 FY'22 vs Q4 FY'23) in mobile txns. 33% YoY growth in Whatsapp Banking Registered Base Transform existing lines of businesses 98% of savings accounts opened digitally 29% of savings accounts digitally unassisted 94% of mutual funds sourced digitally 97% of credit cards sourced digitally 100% of life insurance sourced digitally 86% of non life insurance sourced digitally 79% of personal loans sourced digitally 66% of current accounts opened digitally 50% of Small Business Banking (upto 2 cr exposure) sourced digitally 62% of Retail Forex digital via indusforex = MAU Monthly Active Users. ** #= Android (Play Store) Rating: 4.5 and iOS (App Store) Rating: 4.2 Digital Unassisted refers to customer initiated and Do It Yourself led % from retail customers (excluding clients of Bharat Financial and Vehicle Finance Division) IndusInd Bank

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