Q1'21 Earnings Presentation
Strategy and business
Santander México: one of the leading financial groups in the country
KEY DATA
Q1'21
YoY Var.4
STRATEGIC PRIORITIES
Customer loans¹
EUR 31.4 bn
-6.4%
Customer funds²
EUR 41.7 bn
+1.1%
To become the leading bank in terms of
customer experience, leveraging new tools
and process improvement
Underlying att. Profit
EUR 182 mn
-7.4%
Maintain strong growth rates in loyal
هههه
Underlying RoTE
12.7%
-3.1 pp
Efficiency ratio
43.1%
+189 bps
Loans market share³
13.3%
+5 bps
Deposits market share³
13.0%
-5 bps
Loyal customers
3.7 mn
+10.6%
Digital customers
5.1 mn
+14.9%
Branches
1,376
-3.7%
customers, as well as increase presence in
high-potential businesses
Strengthen our corporate business to maintain
our position as market leaders in value-added
products
Accelerate technological transformation and
digitalization, by increasing our capabilities
to improve the operating model, IT
performance and information security
00
Employees
23,280
+15.7%
(1) Gross loans excluding reverse repos.
Santander
(2) Excluding repos.
As at December 2020.
(4) Constant euros.
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