Credit Investor Presentation 2020/21

Customer Services Performance Commitments 12 of United Utilities' performance commitments are focused on customer services, delivering the outcomes that are important to customers with rewards available for outperformance on specific performance commitments. 4 Common Measuring against sector, with rewards based on company specific targets 8 Bespoke Unique to us, offering outperformance opportunities where we fully deliver what matters to customers Reward range £132m 9 Financially incentivised Of the 12 performance commitments, rewards are available across 9 of the performance commitments Penalty range -£163m 3 Reputational No financial incentive United Utilities • Credit Investor presentation . 40

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