Diversification and Growth Financial Performance

7 Delivering for 19.3m life customers as a trusted partner Leading customer experience High customer satisfaction 75% Smart underwriting rate¹ Top 3 NPS in 5 out of 7 markets³ 24% Smart claims rate² 1. % of policies which are auto-underwritten. 2. % of policies where claims are settled without human intervention. 3. Net Promoter Score (NPS) as measured by competitive benchmarking surveys in Hong Kong, Malaysia, Indonesia, the Philippines, Taiwan, Thailand and Vietnam. >90% Customer retention ratio

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