2022 Performance and Synergy Realization
3Y strategic priorities
Strategic focus:
||
III
IV
V
tub
Revenue
synergy realization
Continue to capture the
synergy from merger with
priority on revenue synergy
delivered thru new digital
capabilities and business
model
Digital-first business
and operating model
Enhance digital platform to
deliver better experience,
higher engagement and
lower cost to serve
Ecosystem play
Extend from existing areas
of strength, thru own
solution and partnership, to
address banking and
beyond banking needs and
ultimately maximize
customers' lifetime value
Efficiency
improvement
Streamline offline/back-
office process in conjunction
with digital migration for
higher efficiency and leaner
cost base
Organizational
transformation
Align organization structure
and workforce to digital-first
principle incl. changes in
workforce planning and mix
Expected key results:
2X
Non-digital
Digital
2x product holding on targeted
ecosystem customers
>80% of non-financial services
fulfilled via digital and >3x growth
in digital sales contribution
Sustainable C/I at low 40%
%
Top quartile ROE
Prudent capital base
Improved risk adjusted return
and return on capital
8View entire presentation