Investor Presentaiton
EFFICIENT AND SAFE PRODUCTION
QUALITY MANAGEMENT
Since 1999, Minasligas has the ISO9001 International
Certification and maintains a total quality control of all
its productive processes, investing in the selection of
raw materials, in the production stages, in the
modernization of the equipment and in the training of
employees and qualification of the teams.
In the industrial area, the company has systems for
weighing, measuring, transporting raw materials and
feeding fully automated furnaces, ensuring greater
precision and safety. In order to obtain high quality
control throughout the production process, it has
sophisticated and well-equipped laboratory facilities,
highlighting the ICP, X-ray fluorescence and LECO (for
carbon and sulfur analysis) equipment.
In the forestry area, to guarantee the supply of
charcoal and wood for wood chips, Minasligas invests
in eucalyptus plantations and in the best planning,
management and operation practices.
Plantings are programmed with a focus on
sustainability and implemented in scales according to
the 7-year forest production cycle, and this is
supported by long-term planning that covers all
operational centers and allows strategically projecting
wood offers and targeting acquisitions to guarantee
supply to the Minasligas manufacturing unit.
The charcoal production process is also scaled
according to the production capacity of each
Operational Core, respecting the forest cycle. Thus, if
the annual wood demand of a core is 600 hectares of
forests, for example, the investment in forest
formation is equivalent to an area of 4200 hectares
(600 x 7). This system requires an operation on a high
production scale and, therefore, the entire process is
mechanized, from forest harvesting and wood
transport, to filling and unloading the furnaces.
Fo
QUALITY CONTROL IN THE PRODUCTION CHAIN
Suppliers
Minasligas maintains a relationship of proximity and trust with its suppliers. We have established, since the
contract, which are the guidelines and requirements of social, labor and environmental compliance that we expect
to be fulfilled. And we carry out periodic technical visits to the main suppliers of raw materials, with the aim of
showing points to be improved and highlighting positive points.
We also track our raw materials to ensure their origin and compliance with our sustainability criteria.
If non-compliance with the legal, social and environmental requirements that we have established is evidenced,
the supply is immediately interrupted. A deadline is given for the supplier to resolve the issue and a new audit is
carried out by our team to verify the new conditions.
CARBORAD-Innovative technology in the carbonization process
In the wood carbonization process, Minasligas
adopts temperature control through the
Carborad software, which consists of
mathematical modeling of the thermal
degradation of wood for charcoal production.
The Software generates the carbonization base
curve for process control using information on
wood characteristics (density, diameter,
humidity) and the quality requirements of the
charcoal demanded (Gravimetric Yield and Fixed
Carbon).
The technology was implemented in 2010 to
replace the traditional method, which used
empirical and subjective techniques to control
the process, such as smoke color, touch
temperature, etc. The process is constantly
evolving, bringing more and more
improvements in the conversion of wood to
charcoal, which means greater efficiency in the
carbonization process and a reduction of around
12% in wood consumption.
In order for our team to be in tune with the
requirements of quality processes and know how
to operate all equipment and vehicles correctly,
courses and training are available for
improvement and professional development.
We instituted a profit sharing policy, designed to
encourage even more dedication and
commitment from all towards
objective: to produce more and better, with
safety and benefit for all.
a common
86.85%
of NPS
Costumers
Minasligas is concerned not only with customer satisfaction with the quality
of the products, but also with the safety of their use and the achievement of
all the specific demand requirements of each type of industry.
To this end, we manage the relationship with customers in the prospecting, sales and post-sales phases,
systematically monitoring its effectiveness in terms of: expectations and satisfaction; compliance with the
conditions agreed between the parties; prevention and resolution of possible failures; performance of service
channels; availability of product information and awareness of the sustainable use of our products.
The NPS (Net Promoter Score) Survey is carried out every six months with our customers. In 2021, the survey
result was 86.85%, a standard considered high in satisfaction.
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