2019 Interim Results Credit Presentation
Continued delivery on transformation
H1 2019 milestones achieved
2019 Interim Results Credit Presentation
Future milestones planned
20
20
• First Data migration completed, the largest in
the bank's history, to enable further capability
enhancements
• Modernised payments infrastructure established,
providing greater capacity, improved stability and
higher speed processing
• New digital Life Assurance underwriting system
delivering faster decisions
• Strengthened security and cyber defences
Bank's mobile app to launch in Q4 2019; customer
migration to begin in Q4 2019 and continue into 2020
• Launch of Group Pensions digital platform and
expansion of Wealth Advice digital platform in H2
2019
Operationalisation of single view of the customer in
2020
Improve customer
Support growth
Drive efficiency
experience
Bank of IrelandView entire presentation