2019 Interim Results Credit Presentation slide image

2019 Interim Results Credit Presentation

Continued delivery on transformation H1 2019 milestones achieved 2019 Interim Results Credit Presentation Future milestones planned 20 20 • First Data migration completed, the largest in the bank's history, to enable further capability enhancements • Modernised payments infrastructure established, providing greater capacity, improved stability and higher speed processing • New digital Life Assurance underwriting system delivering faster decisions • Strengthened security and cyber defences Bank's mobile app to launch in Q4 2019; customer migration to begin in Q4 2019 and continue into 2020 • Launch of Group Pensions digital platform and expansion of Wealth Advice digital platform in H2 2019 Operationalisation of single view of the customer in 2020 Improve customer Support growth Drive efficiency experience Bank of Ireland
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