Albania: BPO Industry Profile

8 The BPO industry has had a significant positive impact on Emerging and Developing Countries... Increased Pool of Educated Resources Reduced "Brain Drain" - Retention of Talent • . Reduced Unemployment Increased Skilled Labor Women Empower- ment Women constitute 35% of the growing outsourcing industry Reinvestment into Society Progressive Labor Policies Income Redistribution Improved Global Standard of Living Direct: Indirect Job Creation Ratio 1:2.5 Snowball Effect on Other Industries Reduced Unemploy- ment Improved Competitive- ness • Improved Transparency . Higher Accountability AVA SANT

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