2022-24 Strategic Plan Update

4Q 23 P&L AND BALANCE SHEET A strong performance in insurance revenues yoy while fees recover in Q4 on continued support from AM and improvement in insurance and CIB CaixaBank NET FEES INSURANCE REVENUES Breakdown by main category in EM and % Breakdown by main categories in EM and % 4Q23 % yoy % qoq FY23 % yoy 4Q23 % yoy % qoq FY23 % yoy INSURANCE SERVICE RESULT 321 +15.9% +8.0% 1,118 +19.6% RECURRENT BANKING(2) 446 -10.2% -1.9% 1,830 -9.4% LIFE-RISK INSURANCE 186 +6.6% -2.7% 698 +18.4% ASSET 315 +7.3% +3.9% 1,193 +0.7% MANAGEMENT(3) LIFE SAVINGS 91 +38.3% +5.6% 320 +30.3% INSURANCE UNIT LINKED 44 +20.1% REVENUES FROM 22 INSURANCE INVEST.(1) TOTAL INSURANCE 100 +6.4% +6.7% 394 -1.6% DISTRIBUTION 100 +0.8% -74.5% 248 +52.7% WHOLESALE BANKING 56 -25.4% +28.6% 240 -3.6% 343 +19.8% -10.6% 1,366 +24.5% TOTAL 917 -4.4% +2.5% 3,658 -5.1% -3.2% ex cash custody Life-risk: up yoy on solid commercial activity and lower claims; qoq reflects (+) one-offs in Q3 Life-saving: strong and continued growth yoy on higher activity Unit linked: gradual recovery from 2022 market impacts compounded qoq by year-end success fees Revenues from insurance investments: mainly reflect (+) seasonality at SCA in Q3; yoy affected by non-recurrent items Recurrent banking: mainly reflect lower account maintenance fees AM: growth underpinned by higher average balances, boosted qoq by pension plan success fees Insurance distribution: positive dynamics on higher activity; FY yoy affected by non-recurrent factors Wholesale banking: lower activity yoy with some recovery in Q4 (1) Includes equity accounted income from SCA and revenues from other insurance investments. FY23 includes positive one-off in 1Q23 from the revaluation of the stake at IMQ (+€34M). (2) FY yoy ex cash custody fees: -5.9%. (3) Includes fees from mutual funds, managed portfolios, SICAVS, pension plans and some unit linked products at BPI that are not affected by IFRS 17/9. 44

View entire presentation