Investor Presentaiton
Dynamic approach to manage impact of the COVID-19 outbreak
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HDFC
Life
Accelerated digital selling
Focus on selling products with end to end digital customer journeys
Digital servicing
Communication to customers about digital touch-points for claims, renewal collection and customer
queries
Employee engagement/ facilitation
Initiatives to keep employee morale high; infrastructure enablement and collaboration tools for
WFH option
Prioritizing areas of focus
Dynamic review and assessment, strengthening operating assumptions, heightened focus on cost
Responsive operating measures
Regular branch operations in green and orange zones (>90% branches operational), daily tracking
of employee and agent safety
HDFC
LifeView entire presentation