Investor Presentaiton
Public
=
Update on Strategy Progress
ADIB continued to deliver on its strategy in 2023
Continuous
Innovation
Key product launches
•
Salary cash back campaign
•
Exceed loyalty program
Segment
Focused
• Volt auto finance
.
Digital on-boarding for business banking
• New cash back card
• Istrikrar home finance
UAE Nationals
+67,000
New to bank UAE Nationals
Amwali Youth Account
10,701 Accounts
Asset Management
$135 mn
Global Sukuk Fund
Grow wholesale banking
Retail sales
+5%
+17%
Financing growth YoY
Asset growth YoY
Digital
Elevate customer experience
Bank of the future
Excellence
91% Overall STP
33
new features on
mobile app
80%
50% Digital sales
Digital activation
Sustainable
Future
Leader in financial conduct
Sustainable finance
MSCI
A
ESG RATINGS
Attract new customers
+206,000
New customers
Build a modern technology
foundation
Leverage digital channels
63 bots
4.70/5
4.54/5
AppStore rating
Google Play rating
مصرف أبوظبي الإسلامي
ADIB
Payment Service
AED 3.9 mn
Revenue
Deepen relationships
1.50
Cross-sell Ratio
Data driven
organization
ACE command
center
Grow human capital
Best customer experience
AED 5.4 billion
40% Emiratization rate
#1
Number 1 bank NPS in UAE: 60%
78% Employee Engagement Index
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