Investor Presentaiton

NEW ZEALAND BANKING: COMMERCIAL REAL ESTATE Total NZ$8.4bn 11.4% of Gross Loans & Acceptances Region Location Land 12% Tourism & Leisure 2% 76 Residential 9% Office 29% Industrial 15% Auckland Other Regions Total 47% 53% 100% Loan Balance < NZ$5m 22% 37% 30% Loan Balance > NZ$5m<NZ$10m 15% 14% 14% Loan Balance > NZ$10m 63% 49% 56% Loan tenor <3 yrs 97% 84% 90% Other .10% Loan tenor > 3 < 5 yrs 1% 3% 2% Loan tenor 5 yrs 2% 13% 8% Average loan size NZ$m 5.7 3.1 4.0 Security Level1 Fully Secured 65% 64% 64% _Retail 23% Partially Secured 30% 33% 32% Unsecured 5% 3% 4% 90+ days past due Impaired Loans 0.64% 1.07% 0.87% 0.00% 0.05% 0.03% Specific Provision Coverage 0.00% 45.8% 45.8% Trend Mar 15 Sep 15 Mar 16 Sep 16 90+ days past due 0.80% 0.76% 0.72% 0.87% Impaired Loans 0.57% 0.27% 0.20% 0.03% Specific Provision Coverage 21.5% 26.4% 28.5% 45.8% (1) Fully Secured is where the loan amount is less than 100% of the bank extended value of security; Partially Secured is where the loan amount is greater than 100% of the bank extended value of security; Unsecured is where no security is held and negative pledge arrangements are normally in place. Bank extended value is calculated as a discount to market value based on the nature of the underlying security NEW ZEALAND BANKING NET PROMOTER SCORE NET PROMOTER SCORE - BNZ PARTNERS¹ BNZ Partners Net Promoter Score vs peers NET PROMOTER SCORE - BNZ RETAIL¹ BNZ Retail Net Promoter Score vs peers 77 -10 -20 N½NWA 20 40 28 13 0 0 -10 -20 ប់៦。គឺ៖ ៖ ៖ ៖ 0 Jun 14 Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 -BNZ -Peer 1 -Peer 2 - Peer 3 National Australia Bank 22212 Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 -Peer 3 -BNZ -Peer 1 -Peer 2 -Peer 4 (1) Source: Partner - Business Finance Monitor data on a 12 month roll; Retail Market Monitor data on six monthly roll National Australia Bank

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