FY21 Results

Our digital strategy What are our aspirations and goals? Four identified digital focus areas > Acquisition through partners > Customer choice > Digital uplift > Automation Where will we play? We will attract a younger generation of customers who are engaged in the home buying journey including First Home Buyers, Investors and Upgraders across the Eastern seaboard AND Continue to grow & retain our heartland customers How will we win? We will amplify existing strengths in partner channels Maintain competitive positioning in our first party channels All underpinned by selling top-quality products What capabilities do we need to succeed? We will invest in a digital framework that: Delivers distinctive digital capabilities across our 4 digital focus areas SUPPORTED BY foundational investments in our digital pillars including modular systems, security, cloud, APIs, data & culture What priorities will we deliver? We will deliver the transformation portfolio of initiatives that bring our strategic choices to life AND begin the thinking that will broaden our digital investments in the future INVESTOR PRESENTATION | FY21 Results - 27 August 2021 30

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