Investor Presentaiton

Results Credit performance Adjusted ECL charge trend 0.25 1.47 1.13 0.26 0.81 0.29 0.44 4,033 3,071 696 806 4Q19 1Q20 2020 3Q20 1,174 4Q20 ECL by geography, $m FY20 highlights FY20 & 4Q20 results ECL as a % of average gross loans and advances (annualised) ECL, $m FY ECL as a % of average gross loans and advances FY20 ECL charge of $8.8bn, up $6.2bn vs. FY19, due to deteriorations in forward economic outlook from the global impact of the Covid-19 pandemic 4Q20 ECL charge of $1.2bn up $0.4bn (46%) vs. 3020, primarily from higher Stage 3 charges; 3Q20 charge also benefitted from higher releases (c.$0.3bn) Stage 1-2 ECL reserve build in FY20 was $3.9bn (mostly in 1H20); total Stage 1-2 ECL reserve was $7.9bn at 4020 (4019: $4.0bn reported Stage 1-2 ECL reserve) Cautious on outlook due to continued uncertainty, but expect FY21 ECL charge to be materially lower than in FY20 Expect normalisation of ECL charge to at or below the lower end of 30-40bps range by 2022 4Q20 ECL charge by stage, $bn 3Q20 499 4Q20 Stage 1-2 Stage 3 Total 219 216 237 256 271 Wholesale 0.2 0.8 0.9 164 89 103 Personal 0.1 0.2 0.3 55 0.3 0.9 1.2 Total (10) (119) Hong Kong Asia ex. HK UK RFB NRFB Mexico Other Totals may not cast due to rounding 12

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