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Investor Presentaiton

Group Financial Results for quarter ended 31 March 2021 Organizational resilience & ESG agenda: ESG Performance Environmental 昌 583k kWh of energy savings in 1Q2021 €0.1 mn investment in energy-saving in 1Q2021 1,929 tones paper recycled in 2020, c.4x times more than 2019 Introduction of environmentally friendly loan products People >3,500 employees Social c.8,500 cancer patients received treatment and other services at the Bank of Cyprus Oncology Centre for 1Q2021 c. €70 m n cumulative investment for the Bank of Cyprus Oncology Centre >5,000 enterprenuers educated via IDEA innovation centre, a non-profit organization, established in 2015, acting as incubator accelerator for start-ups Responsible services c. €0.5 bn new lending for 1Q2021 Governance 30% of the board of directors are female as at 31 Mar 2021 15 internal audits finalised in 1Q2021 633 customer relationships suspended for compliance reasons in 1Q2021 #SupportCy Network Initiative €620k total contribution to the Society by all members (monetary, products and services) since March 2020 >8 ths hours of training conducted in 1Q2021 Certificate by the Ministry of Labour, Welfare and Social Insurance for applying good practices for gender equality in the working environment יון 85% of total transactions in 1Q2021 are through digital channels 75% of customers are digitally engaged as at 31 Mar 2021 #SupportCY is a network of 117 companies and NGOs, initiated by Bank of Cyprus, during March 2020, with the aim to support the public services performing frontline duties during the Pandemic and the Society, in general 1) 2) Please refer to slide 70 in the definitions Bank of Cyprus Holdings ESG Ratings MSCI ESG Ratings² MSCI A A Scale: AAA to CCC ESG RATINGS Rating action date: Jun 2020 CCC B BB BBB A AA AAA 32
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