ANZ 2023 Half Year Results
ANZ PLUS ENGAGEMENT AND OPERATIONAL METRICS
ANZ 2023 Half Year Results
More attractive, more engaging, more efficient, more secure
How we measure success, Mar 23 (Growth Mar 23 vs Sep 22)
Average balance per customer
+51%
+52 Onboarding NPS episode
+16%
% customers contributing to save
+7%
+46 Coach NPS episode
9:41
BB
c
Everyday
Savings
Everyday Funds
$1,866.92
+21%
Spending (30 days)
$2,638.61
Last 30 Days
Money In & Out
Ơ
Today
+$1,739.90 $146.50
Officeworks
Shopping
$133.00
% customers with direct debit set up
+50%
% customers with salary deposit
+32%
0
Upcoming
Next 30 days
$496.27
% Transactions using PayID
+10%
Marginal cost of service per customer'
-46%
7-Eleven
$13.50
Money
Payments
Card
Support
1.
Contact centre, Coaching
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