FY21 Results
What are our longer term digital aspirations?
01. Accelerate growth
Align digital investments
to growth accelerators
02. Expand digital
Expand digital investments
across the business model
03. Optimise for digital
Optimise the bank to take advantage
of fully digital capabilities
> Invest in 4 identified digital focus areas:
✓ Acquisition through partners
Customer choice
Automation
✓ Digital uplift
> Invest in digital pillars
> Invest in digital culture
> Plan for larger future digital investments
> Broaden digital investments to impact all
parts of the organisation, for example:
Multi-channel digital capability
✔ Fully digitised operational workflows
> Continue investing in digital pillars to
improve user experience and customer
intimacy
> Grow the digital culture to support digital
skills and ways of working
> Optimise performance with digital
systems and digital ways of working
> Use digital speed of change and
adaptability to take advantage of future
opportunity
2021-2024
2024 - 2027
2027 - 2030
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INVESTOR PRESENTATION | FY21 Results - 27 August 2021 33View entire presentation