Investor Presentaiton
Update on regulatory matter
BAJAJ FINANCE LIMITED
1 RBI vide order dated 15 November 2023, under Section 45L(1)(b) of RBI Act, 1934, directed the
Company to stop sanction and disbursal of loans under its two lending products namely, ‘eCOM'
and 'Insta EMI Card', with immediate effect on account of certain deficiencies observed in
implementation of the extant provisions of Digital lending guidelines of Reserve Bank of India,
particularly non issuance of Key Fact Statements to the borrowers under these two lending
products and the deficiencies in the Key Fact Statements issued in respect of other digital loans
sanctioned by the company. Further, RBI advised that these supervisory restrictions will be
reviewed upon the rectification of the said deficiencies to the satisfaction of RBI.
2
In compliance to the Executive order, the Company temporarily suspended sanction and
disbursal of new 'eCOM' loans and loans on 'Insta EMI Card' effective November 16, 2023. Further,
as part of its commitment to highest standards of customer service, the Company also
temporarily suspended sourcing and issuance of EMI cards to new customers and levy of annual
renewal fees on existing EMI cards.
3 The Company has since conducted a comprehensive review of Guidelines on Digital Lending and
KFS and is implementing requisite corrective actions. The Company will ensure full compliance of
the executive order to the satisfaction of RBI at the earliest.
4 The Company is committed to highest standards of compliance and endeavours to provide
seamless financial services to its customers.
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