Investor Presentaiton
Digital Progress: Canada
Digital Adoption (%)¹
55%
55%
46%
50%
+4%
+300 bps
Active Digital
3,329
3,599
3,847
3,791 3,960
Users (#'000)
+19%
58%
+1,200 bps
2018
2019
2020
Q2/20 Q2/21
+13%
2018
2019
2020
Q2/20
Q2/21
Active Mobile
Users (#'000)
3,073
3,242
2,396
2,666
2,872
Digital Sales (%)
+35%
+100 bps
26%
26%
25%
26%
+66 bps
16%
2018
2019
2020
Q2/20
Q2/21
Definitions
2018
2019
2020
Q2/20 Q2/21
+400 bps
Self-Serve
Transactions
84%
87%
92%
89%
93%
+900 bps
(%)
2018
2019
2020
Q2/20 Q2/21
Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR
1CB Digital Adoption definition was updated in Q1/21 to reflect addressable customer base, excluding indirect-channel acquisitions
19
19View entire presentation