Strategic Business Opportunities and Technological Tailwinds

Collection Analytics . Classify the Customer into Segments basis Propensity to pay : Self Cure Low Risk Medium Risk High Risk Right Channel to Collect • Execute the Right Channel for each risk Category • Digital • Tele calling / IVR · Targeted approach helps in Better Efficiency / Resolution Rates Better Customer Experience Cost Saves Analytical Model Field Collection Legal Collection RBL BANK 80 Years In Your Service ESTARUSHED IN 1943 Better Efficiency and Reduction in cost 75

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