2021 Results and Financial Review
Customers at the heart of what we do
Customer
Leading customer franchises
16m customers
The only UK & Ireland insurer able
to serve all customer needs, with
market-leading positions
Customers at the heart of our strategy
Trusted brand
Transparent products
60%
Consideration
(+16pp vs. nearest
competitor)
money
marketing
AWARDS 2021
Best Protection
Provider
43
Excellent service
58%
Trust
(+6pp vs. nearest
competitor)
Insurance
Times
awards
Commercial Lines
Insurer of the Year 2021
Group TNPS
£30bn+
Claims paid in 2021
2.5m
customers
Easy to interact with
5.7m⭑
MyAviva
Registrations
38m
Logins across MyAviva
web & app
Top 3 Gl market position
Partnership with RBC - Canada's
leading financial services provider
Brilliant for intermediaries
#1 for UK GI Broker
sentiment
Sustainable and ethical
WWF
#1 in IFA study in Health
Insurance
GBC
Good
Business
Charter
INSURANCE
ASSET RISK
2021
Real asset manager
of the year
AVIVA
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