Q3 2020 Business Update amid Covid-19
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Business update (1) —
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Retail - what's happening on the ground?
Diverging demand trends in Q3 20
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Continued strong demand for housing loans; customers see importance
of owning real-estate
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Lower demand for consumer loans, reflecting uncertainty among client
base
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•
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Deposit volumes continue to increase, customers see Erste as a trusted
partner
Asset management sales volumes affected by a volatile market
environment; strategic focus on long term savings plans
Insurance sales with strong recovery after lockdown in Spring, solid
demand from customers
Monthly new sales volumes
(2019 vs 2020, in EUR million)
Housing loans
Consumer loans
2019
2020
1,238
1,154
910
839 804
883
832
815
716
730 731
761
479
439
444 410
407
376 352
394
350 349
287
194
Customer interactions are changing due to COVID-crisis
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.
Branch traffic recovered strongly after lockdowns to almost pre Covid-19
levels, however decreases again in October due to the pandemic
Generally higher digital activity of customers
Apr May Jun Jul Aug Sep
Apr May Jun Jul Aug Sep
Branch traffic development since Covid-19 (in %)
100
•
Digital sales peaked during lockdowns and in September; customers
appreciate digital offering
90
•
Cashless and mobile transactions on the rise
80
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The Covid-19 crisis proves again that Erste Group fulfills its
role as critical infrastructure, but even more that advice and
support both by Erste advisors and in George is highly relevant
to our customers.
70
60
50
40
Pre-
Apr
May 20
Jun 20
Jul 20
Aug 20
Sep 20
Covid-19
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AT - CZ
SK
RO
HU
HR
RS
ERSTEŚ
Group
Page
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