Sustainability Report 2020
Pillars of Sustainability
2018
Employees receiving
performance review (%)
Training sessions per employee
(hours)
Portobello
people and
management
2019
2020
905
10
We offer training tools so that our
employees can develop professionally
MENTORING
Professionals with potential for promo-
tion take part in annual cycles of mento-
ring with co-workers who are one or two
hierarchical levels above. The program
did not take place in 2020 to prevent the
spread of Covid-19, but it is set to resume
in 2021.
LEADER OF THE FUTURE
An immersion program of leadership de-
velopment for managers. 105 profession-
als have already taken it.
DEVELOPMENT IN ACTION
A program created in 2020 geared to-
11,07
9,87
7,93
No on-site training took place
in 2020 to prevent the spread
of Covid-19. Hence the reduction
in training hours.
wards the development of consultants
and executives from the resale channel
and of leaders serving in marketing and
exporting. Our distance courses and on-
line meetings provide learning moments
for professionals to hone even further their
ability to pull in customers, exceed expec-
tations and foresee scenarios.
Each audience follows a specific develop-
ment path involving training in customer
service, customer experience, negotiation
and sales, communication and leadership.
LEADER TRAINING
In 2020, due to the pandemic, Portobello
Shop leaders met up virtually to talk about
essential topics with a view to inspiring
and providing practical resources so that
participants can take it upon themselves
to pursue new paths and possibilities, with
confidence and optimism.
PORTOBELLO SLABS WORKSHOP
Focusing on the major new release of
2020, the Slabs, specifiers who work in
partnership with Portobello Shop received
more than 130 hours of training.
DISTANCE LEARNING WEBSITE -
EAD PORTAL
Focused on the Commercial Person-
nel, over 2,000 professionals from
Resale, Engineering and Portobello
Shop staff receive training in tech-
nical topics related to products and
service.
PERFORMANCE EVALUATION
Portobello carries out a 360-degree per-
formance evaluation of its leaders and
uses the results to identify development
opportunities and find the best talents.
An online platform guides the evalua-
tions through 43 behaviors expected of
Portobello professionals and, at the end
of the process, the results are discussed
in a committee.
Sustainability Report 2020
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