Integrated Report 2020
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INTEGRATED
REPORT 2020
CAPITAL'S PERFORMANCE
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A MESSAGE FROM THE BUSINESS LEADER
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STRATEGIC PLANNING
ABOUT THE REPORT
CREDITS
Capital
performance
→Financial Capital
→ Manufactured Capital
→ Intellectual Capital
→ Human Capital
→ Social and Relationship Capital
→ Natural Capital
During this challenging year, we counted on the actions
of the crisis committee to deliver integrated results.
This section contains key information on our projects,
initiatives, results and business performance, organized
by capital and using accurate and reliable indicators. This
is how we express our commitment to be transparent in
our communication to society, our associates, clients,
suppliers and investors, showing how we create and
share value.
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