Group Financial Results

Group Financial Results for the year ended 31 December 2020 Profitable Life Insurance business with further opportunities to grow EuroLife KOINO WKYNPIW WNK Sustainable healthy profitability in FY2020 > € mn FY2020 FY2019 yoy% Total regular income1 129 120 7% (of which GWP2) 126 119 6% Costs and claims (70) (73) -4% Net insurance 33 35 -6% income Initiatives underway... • Widen target market by offering more basic and appealing products/services to extend customer base > aiming to improve total regular income¹ € mn >35% 120 129 110 • GWP2 up 6% yoy, despite challenging environment Increased agency force by 17% yoy Increased market shares across major products Life & Health Regular Premium Income 24.9% (+1.3% yoy)³ New distribution philosophy through enhanced agency force to accelerate new business Leverage on Bank's strong franchise and customer base FY2018 FY2019 FY2020 Medium- term target Market leader³ in Life insurance Market share (Life & Health regular) • Life Regular (individual) New Business 29.5% (+1.6% yoy)4 • • AUM 39.0% (+0.6% yoy)³ Bank of Cyprus Holdings Improve cost efficiency through digitalisation capabilities 14% contribution to non interest income 1) Total regular income includes Yearly Renewable Gross Written premiums and occupational pension contributions 2) 3) 4) 234 Gross written premium As at 31 December 2020 (based on preliminary market statistics) As at 30 September 2020 33% 25% c.27% 23% 19% Eurolife Peer 2 Peer 3 Other Medium- market players term target 21

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