Investor Presentaiton

6 10 OUR VALUE CREATION | Social and relationship capital H In 2021, we engaged our suppliers on ESG topics in a broader way, including an active pursuit of best practices on environmental, social and governance topics. We created an in-house work group with the Corporate Service, Sustainability and Compliance teams to map potential risks in each procurement categories. Geared towards identifying the social, environmental and governance impacts of our supply chain, as well as in the history of events in the market, these risks have been mapped based on the main Global Reporting Initiative (GRI) guidelines. Therefore, we created a pilot assessment process for our commercial partners that allows us to verify social, environmental and governance risks. A self-declaratory questionnaire with 41 items, divided into the 3 ESG topics, is sent to our suppliers, along with a guidance manual for the answers. In October, we held an Awareness Raising Workshop in two editions, one for employees (Procurement managers, supervisors and coordinators) and other for suppliers. At both events, we presented the overall concepts required to understand ESG management and made a brief presentation on the differential, in terms of risks and opportunities related to the topic. Then, we presented the method proposed for the supply chain assessment, in order to gradually introduce social and environmental matters. The target audience of the first assessment of suppliers regarding good ESG practices prioritized by the Company included direct supply distributors (medication, hospital disposable supplies, clothing (PPE), asepsis and nutrition) and indirect suppliers (providers of food and catering, reception and surveillance and waste management services). In the initial sample of the pilot ESG assessment, 55% suppliers answered. We developed a methodology based on the results of the pilot assessment, which will be adopted by the Company in 2022. We will hold informative and awareness-raising forums with our Supply Chain before beginning the first official ESG Assessment. The outcomes will be used as grounds to prepare action and monitoring plans through HSC Santa Cruz corporate regulation departments, supported by the Sustainability and Procurement teams. As for the monitoring of social and environmental compliance, we have been relying on a well-consolidated model for waste management for many years, which is the most critical category from the environmental point of view. The Waste Management (Corporate Sustainability) regulation department supported by the indirect supplies and licenses department, analyzes the specific technical documents for each contract type. After the supplier has been approved, the Sustainability department conducts annual in loco monitoring audits. In 2021, due to the pandemic, we have limited in-person external audits for BID. 155 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 156

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