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Investor Presentaiton

Perform Mortgages, change via Lines of Business. - Simplify processes Rolling quarterly mortgage applications¹ (indexed July-19 = 100) • Reduced forms and documents by 80 150 • 60 process and policy changes 125 100 Enhance credit decisioning 75 ~68% of mortgages are credit auto-decisioned 50 Jul-19 Increase digitisation ~70% of customers² accepting mortgage documents digitally • First party digital origination process rolled out³ third party origination in pilot Jan-20 Jul-20 Jan-21 Australian gross mortgage movement ($bn) 2.0 2.6 (3.5) (4.7) 2H19 1H20 2H20 1H21 1 Indexed to 31 July 2019. 2 1st party mortgages originated via the new mortgage origination platform. 3 1st party mortgages only. Excludes RAMS, Business Bank and Private Wealth. 10 Westpac Group 2021 Interim Results Presentation & Investor Discussion Pack Westpac GROUP
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