Investor Presentaiton

Response times for emergency road-based ambulance services (Percentage of priority 1 calls attended to within 15 minutes in the metropolitan area) Rationale Outcome 2 To ensure Western Australians receive the care and medical transport services they need, when they need it, the Department of Health has entered into a collaborative arrangement with a service provider to deliver emergency road- based patient transport services to the Perth metropolitan area. This collaboration ensures that patients have access to an effective and rapid response ambulance service to ensure the best possible health outcomes for patients requiring urgent medical treatment. Response times for emergency patient transport services have a direct impact on the speed with which a patient receives appropriate medical care and can provide a good indication of the effectiveness of road-based patient transport services. It is understood that adverse effects on patients and the community are reduced if response times are decreased. This indicator measures the timeliness of attendance by a patient transport vehicle and crew within the Perth metropolitan area to patients with the highest need (dispatch priority 1) of emergency medical treatment. Through surveillance of this measure over time, the effectiveness of emergency road-based patient transport services can be determined. This facilitates further development of targeted strategies and improvements to operational management practices aimed at ensuring optimal restoration to health for patients in need of emergency medical care. Target The target for 2022-23 is 90 per cent or above of priority 1 calls attended to within 15 minutes in the metropolitan area by the contracted health entity. Improved or maintained performance is demonstrated by a result equal to or above the target. Results In 2022-23, 85.4 per cent of all priority 1 calls in the metropolitan area were attended to within 15 minutes by emergency patient transport services (see Figure 16), below the target of 90 per cent. Compared to 2021-22, overall attendance to emergency calls within 15 minutes had increased by 5 per cent despite an incline in priority 1 cases. In 2022-23, the department focused on improving emergency access and tackle ambulance ramping and bed block via a range of initiatives including emergency department alternative care pathways. These new models of care aim to reduce emergency care demand by diverting patients to receive the right care in the right place, supported by the right resources, and in doing so further reducing the risk of re-presentations to emergency centres. The new State Health Operations Centre at the department has also recently been established and will start to focus on improving coordination and collaboration between hospitals and other health services to improve patient flow and easing pressures on the health system including the demand on emergency departments. In 2022-23, the supply of non-emergency planned patient transport services throughout the Perth metropolitan area was also increased to enable suitable patient transfer based on clinical requirements. Contents About us < 101 > Significant issues Report on operations Agency performance Operational disclosures ⚫Key performance indicators • Financial disclosures and compliance • Appendix

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