Investor Presentation Fourth Quarter 2020
•
•
Fiscal 2020 Highlights
COVID-19 Response: >500K
clients supported
Leveraging technology in our
continued transformation
•
Proactively extended payment relief to clients needing short term support
•
First bank to:
.
Reduce interest rates on credit cards for clients experiencing hardships
Announce readiness to accept CEBA applications using fully digital process
Establish priority service for seniors in our banking centres and on the phone
Introduced CIBC Virtual Assistant, the first of its kind across Canadian financial
institutions, which completes banking transactions on behalf of clients
Started roll-out of CIBC Goal Planner in Q4, our innovative new advice platform
for a best-in-class financial planning experience
Continued modernization strategy with upgrades to our cash management,
capital markets and payments platforms
•
•
Awards and Recognition
#1 among the big 5 Canadian banks for customer satisfaction in mobile banking
by JD Power
Achieved largest YoY Net Promoter Score (NPS) growth among the big 5
Canadian banks in the IPSOS Customer Service Index
Best Consumer Digital Bank in North America by Global Finance magazine
Recognized as the top performing banking brand during the pandemic as a result
of our focus and commitment to clients
CIBC
Environmental, social &
governance progress
Inaugural issuance of US$500MM, five-year Green Bond
Committed $42.1B to sustainable financing activities since 2018, achieving 28%
of our $150B target by 2027
Invested $75MM in community organizations across Canada and the U.S. in
2020, achieving 44% of our five-year $350MM goal
40% representation by women on CIBC's Board of Directors, exceeding our
target of at least 30% women and 30% men
Fourth Quarter, 2020 5View entire presentation