Investor Presentaiton
Managing Irregular Operations to Further Differentiate Customer Service
Irregular Operations (IROP)
Cancellations
IROP Net Promoter
Scores
5,719
(Mainline)
3,696
1,812
Average
2010-2017
2018
2019
YTD
3%
.
8%
(15%)
Average
2010-2017
2018
2019
YTD
Note: IROP cancellations are preliminary YTD-Oct 2019; 100% completion factor days is FY 2010-2018
.
Best-in-class operational performance
on blue-sky days
• IROPS provide an opportunity to
differentiate versus competition
•
Delivering operational tools to deliver
excellent customer service:
-
Probabilistic weather forecasting
Crew resource management
- Artificial intelligence / machine
-
learning driven decision making
De-icing and thunderstorm constraint
management
DELTA
ADELTA
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