Bank of Georgia Financial Snapshot and Loan Portfolio Quality
Mobile app and payments - one of the main tools for financial inclusion
Focus area
Why we think it's important
Where we are now
Financial
inclusion -
Use of digital
channels
• Convenience and quick access to our products and
services
•
• Visibility of personal finances and access to tools to
manage money more effectively
• Ability to see all personalised financial and lifestyle
offers
• Chatbot/chat available 24/7
Access to information and educational content
1.2 million
Digital MAU
+27.3%
y-o-y
Financial
inclusion -
Use of cashless
payment
methods
•
Increased control over personal finances, giving people a
full view of where and how they spend their money
•
More benefits - personalised offers, ability to save
money through our loyalty programme
Greater visibility of customers' financial history, income
and behaviour, enabling banks to better assess their
creditworthiness
1.1 million
Payment MAU
+26.6%
y-o-y
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