Q1'22 Financial Update
Customer focused strategy with resilient balance sheet
KEY DATA
Q1'22
YoY Var.
* Strategic Priorities
Customer loans¹
GBP 212.4 bn
+2.1%
Customer funds²
GBP 197.9 bn
-1.3%
Deliver growth through customer loyalty and
outstanding customer experience
Underlying att. profit
GBP 314 mn
+25.9%
одо
ROTE³
16.3%
Efficiency ratio
52.0%
+2.9 pp
-729 bps
▸ Simplify and digitalize the business for improved
efficiency and returns
Loans market share4
9.8%
+13 bps
Deposits market share4
7.6%
-42 bps
Be a responsible and sustainable business
Total customers
23.5 mn
0.0%
Digital customers
6.7 mn
+5.5%
Engage, motivate and develop a talented and
diverse team
Branches
450
-20.2%
Employees
18,689
-13.4%
Santander (1) Gross loans excluding reverse repos.
(2) Excluding repos.
(3) Adjusted ROTE: adjusted based on Group's deployed capital calculated as contribution of RWAs at 12%. Using tangible equity, ROTE is 10.9%.
(4) As of Dec-21. Includes London Branch.
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